There is a situation which every one encounters when we are calling a customer service line and there is a pre-recorded voice prompts that asks us what is the nature of our problem. Then if it is sorted out, there will be a voice that will say that a customer sales representative or a company trouble-shooter will help you, and then you have to wait for a long time with the irritating sound advertisement or musical tunes. After some time you will be impatient at that moment, you will just choose to put down the line and surrender to fix the product or service that you avail to them. As a company owner, this customer care hotline will surely put you out of business. But your company will not be experiencing this ancient history tragedy once you avail GP Telecom’s IVR short for Interactive Voice Response. Its modern solutions facilitate in changing the former face of it is by analysing and planning effectively on what does the company’s essential to have an efficient customer care lines. They can enable responses to answer a simple question via voice recognition. And if the problem is much complex, the call will be diverted to a human agent. This way, they can reduce the number of calls that is coming in which is synonymous to the financial costs and high-quality of customer satisfaction. There will never be a problem again for your company because in this intervention, the customer will never be impatient again. Thus they will enjoy having you served them.
Archive for April 14th, 2011
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